SYSTEM FOR WATER AND SEWERAGE COMPANIES
AQUA Customer Care & Billing
AQUA Customer Care & Billing is a complex and modern solution for Water and Sewerage companies that includes in its functionality the main business processes connected with customer service, accounting of water usage and sewage discharges during the whole lifecycle. The system includes billing area and sales of basic services, the water meter management and reading water meters, stopping the water supply, managing complaints, customer service office.
BUSINESS BENEFITS
Centralization of information about a client
managing all information about contractors, parameters that come from the contract and technical data from Supply Point
Organizing and centralizing in one place: tasks
activities integrated with the complete documentation, correspondence with the client
Increasing the effectiveness of customer service
by monitoring the timeliness of realisation of specific tasks
Decreasing service costs
by providing a Website for clients
Increasing client’s satisfaction
as a result of supporting the process of sales services
Reducing commercial costs
by controlling the movement of water meters
Planning reporting cycles
collecting and reading
Coherent management
of price policy and sales
Limiting IT costs
as a result of using WWW technology
Improving work organization
by the document flow and group work
ACC&B system consists of the following modules: Sales Reporting, Customer Service, Managing Metering Devices, Managing Field Work, mobile system for recording the field work, electronic client’s office, workflow system (document circulation).
SYSTEM CHARACTERISTICS
The area of Customer Support Office
- Keeping records of clients, making contracts for: water, sewage, water and sewage, slurry tankers, hydrants as well as contracts for drainage of excavations, wholesale contracts for neighbouring municipalities.
- Registration and realisation of client’s requests in the area of changing client’s personal data, changing PP data, corrections, additional charges for illegal sewage discharges.
- Keeping records and managing complaints.
- Supporting the vindication process.
- Analysing and reporting.
- GIS Interfaces.
- Workflow – document processing.
The area of Water meters
- Managing water meters warehouse – accepting, legalizing, repairing, transferring, eliminating water meters, realizing exchanges, installations, eliminations of water meters, recording works, controlling water metering sets – OT tasks.
- Supporting the process of mass water meter legalization (mailing, eBok) and reporting water meter states.
- Scheduling work of technician teams.
- Providing other services – legalizing, repairing, expertise of alien water meters.
The area of Billing
- Introducing and monitoring readings from external systems, for example: WMS, Feko, GPRS, manual.
- Accounting consumption – real time, a day medium, forecasting, additional, flat-rate (lump sum), in the arrangement meter, meter-submeter, WBZ, accounting for excesses.
- Invoicing consumption – separate and summary invoices, electronic invoice, corrections, manual, automatic invoicing of additional payments.
- Reporting and analysis.
The area of data acquisition:
- Collecting readings: manually and remotely - GPRS, SMS.
- Preparing collector routes.
Sygnity S.A.
Office Building Adgar Plaza B
Postępu 17B
02-676 Warszawa
NIP: 586 000 52 93
phone (+48 22) 290 88 00
fax (+48 22) 290 88 01
e-mail: biuro@sygnity.pl
CONTACT
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