Articles
UNBLU – remote and safe customer service tool for new times
Without any doubts, SARS-Co-V-2 pandemic has changed our habits. Clients of banks (and other institutions) will be avoiding a direct form of contact, limiting their social interactions to an absolute minimum. However, they already expect an alternative – the new and safe form of customer support, choosing those companies that meet these expectations. Nowadays, offering a fully remote customer support provide a competitive advantage on the market. Those companies that adapt the fastest, will win trust and loyalty of clients.
In order to increase the safety of both clients and employees in the departments, financial institutions will be introducing fully remote communication channels, such as: electronic banking transaction services, mobile banking, hotlines and chat rooms with consultants. However, in order for remote customer service to be effective, they need tools that will make it easier for the client to solve the problem or perform particular activities quickly and intuitively, as if during the visit in the bank department. No less important will be to ensure the similar level of interaction – clients want to talk to a real person, even if with the help of remote communication channels.
For that reason, an efficient remote customer service requires a solution that ensures both high quality and safety. Such a solution is the UNBLU system offered by Sygnity S.A.
Continuous customer service regardless of the situation
The UNBLU system ensures efficient and safe remote communication for financial advisers in a form tailored to the client’s needs (voice call, video call or chat). The co-browsing feature allows joint browsing through the bank’s portal or electronic banking system and gives a possibility to share the documents (i.e. contracts or regulations).
Thanks to the UNBLU system, banks and financial institutions can offer a high-quality support to their clients, regardless of where they are at the moment. UNBLU also ensures continuity of customer service during emergency situations, like for instance the current pandemic, while protecting the health of both clients and employees.
The offered functionality of the UNBLU system is successfully used by many key financial institutions worldwide.
New habits will stay with us for longer
The pandemic will permanently change the business and social relations all over the world. And just as the remote work in many companies will become the norm, the clients will quickly get used to settling things remotely. The result will be a significant reduction in bank visits, which will both increase clients comfort and reduce operating costs of banks and other financial institutions.
The investment in a proven solution, which increases the effectiveness and safety of the communication, is a necessary step towards improving the satisfaction of current clients, as well as gaining new ones attracted by modern and safe service. Please do not hesitate to contact us – I will be happy to answer all your questions concerning the UNBLU system (of course, until the pandemic ends – remotely 😉).
